Why is Mobile Ordering the best thing to hit Disneyland since Dole Whip? Let me tell you.
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On a blazing hot day in July the kids and I were sitting in the shade at The Hungry Bear, waiting for the window on our Splash Mountain FASTPASS. The kids asked if they could have cold drinks. The ordering line for the Hungry Bear was in the sun. Have I mentioned how hot it was? I was not going out there again. I pulled out my phone and pressed a few buttons. In a matter of minutes, I got a notification on my phone. One of the kids strolled over to the pick-up window and returned with our drinks. No standing in the sun. No waiting next to the pick up window. I didn’t even have to come up with any cash. That’s right–Disney has invented a FASTPASS for food, and it’s called Mobile Ordering.
How do I get it?
The Disneyland app is free to download on your smartphone. It can tell you useful things like show schedules and the wait time for Space Mountain. If you create a Disney account and link a credit card you can also buy your tickets, use Genie+, and access Mobile Ordering.
How do I use it?
The ins and outs will change a little as the app updates, but here’s the procedure right now. From the Home screen, hit the little plus sign at the bottom of the page. Up pops a menu of options. Select “Order Food.” You will then see all the restaurants with mobile ordering available and the first available arrival window. If you want a later time, there is an option to see more times. Select the restaurant and time window you want. Then select your food from the restaurant’s full menu with pictures. When you are happy with your order, review the order and pay.
When the window for your food arrives, go to your restaurant and select the button that says “I’m here. Prepare my order.” Find a seat and relax until you get a notification on your food. Then stroll up to the pick-up window and show the Cast Member the order on your phone. They can take care of little things like getting ice water or sauces as well. A copy of the receipt will be emailed to you.
Is it awesome?
Yep. We usually order our food now while standing in line for a ride or sitting in the shade somewhere. This lets everyone have time to think through and discuss options. One of the best features is that you can see all the ways you can customize your order. This is also how my son ended up with fries instead of a fruit cup with his chicken strips, but that’s my failing as a parent, not the app’s fault.
Are there any limitations?
Unfortunately, mobile ordering isn’t available absolutely everywhere. Also, the app was a little unpredictable. My husband and I were both signed into the same account on our phones. Sometimes we both got the notifications that our food was ready, and sometimes only one of us got the notification. Also, if you missed the notification, you wouldn’t necessarily see it again. It worked out fine, but we’ve had fewer of those issues as time goes on.
Where can I use it?
Disney keeps adding more locations, and in light of pandemic conditions they will probably add even more. At the time of writing, in Disney California Adventure you can use Mobile Ordering at these locations: Adorable Snowman Frosted Treats, Award Wieners, Bayside Brews, Clarabelle’s Hand-Scooped Ice Cream, Cocina Cucamonga Mexican Grill, Corn Dog Castle, Flo’s V8 Cafe, Hollywood Lounge, Lucky Fortune Cookery, Pacific Wharf Cafe, Pacific Wharf Distribution Co., Paradise Garden Grill, Rita’s Baja Blenders, Schmoozies, and the Smokejumpers Grill.
In Disneyland you can use Mobile Ordering at these locations: Alien Pizza Planet, Bengal Barbecue, Docking Bay 7 Food and Cargo, Edelweiss Snacks, Galactic Grill, Gibson Girl Ice Cream, Harbour Galley, Hungry Bear, Jolly Holiday, Milk Stand, Mint Julep Bar, Red Rose Taverne, Refreshment Corner, Ronto Roasters, Royal Street Veranda, Stage Door Cafe, and (drum roll please) The Tiki Juice Bar. That’s right, you can Mobile Order your Dole Whip. It is a wondrous age.
You can also use Mobile Ordering for two hotel locations. You can use it at GCH Craftsman Grill and Disney’s Grand Californian Hotel, and at Tangaroa Terrace at the Disneyland Hotel.
Justin’s note: We ordered sundaes from the Gibson Girl as our last treat, just before closing. Sitting down next to the line that extended out of the restaurant and ordering on my phone, we were able to get our ice cream in less than five minutes. It felt like cheating, but it was kinda awesome. I did tell the other folks around me about the app and even showed one family how it worked. That felt kinda awesome, too.
What do you think? Have you used Mobile Ordering? Please be sure to scroll down to leave a question or comment below.
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Check out the mobile ordering steps for the Disneyland App here.